NEWSLETTER
FREE weekly newsletters designed to help SMB leaders leverage AI strategically, improve efficiency, make smarter
decisions, and drive business growth; without wasting time on hype, complexity, or unnecessary tools.
Written by Certified Business Strategist and CEO & Founder of My Biz Coaches, Eric T. Whitmoyer.
Eric WhitmoyerI almost lost a client over a Thursday I didn't prepare for. Nothing dramatic. I walked into a session, asked a question we had already answered two weeks earlier, and watched her face change. That's the moment a coaching relationship starts leaking
Eric WhitmoyerMost owners are automating the wrong half of customer service. Here is the number everyone is quoting: Gartner projects that by 2029, AI agents will resolve 80% of common customer service issues with no human involved, and cut service operating cost
Eric WhitmoyerYears ago, when I was building out leadership at scale in wireless retail, I had a choice to make. I could run a sales training program; teach the reps how to hit the pitch, close the upsell, work the register faster.
Eric WhitmoyerEvery owner I coach tells me the same thing in the first month: "I just need more hours." What they actually have is a bottleneck problem, and lately a lot of them are trying to solve it with AI without realizing AI can't touch the part
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