NEWSLETTER
FREE weekly newsletters designed to help SMB leaders leverage AI strategically, improve efficiency, make smarter
decisions, and drive business growth; without wasting time on hype, complexity, or unnecessary tools.
Written by Certified Business Strategist and CEO & Founder of My Biz Coaches, Eric T. Whitmoyer.
Eric WhitmoyerAI Customer Service for Small Business: The December Rule December is when small teams break. They break around the fortieth time someone asks what time you close on Christmas Eve. By week three, your best person is short with customers. And the one
Eric WhitmoyerSo, your best customer asked ChatGPT for a gift. Not "gift shops near me." A full sentence. Something like: "I need a gift for my mom who loves gardening, under $60, that arrives before Christmas." ChatGPT answered. A few businesses made the list.
Eric WhitmoyerNobody will tell you when your AI starts getting things wrong. No error message. No red flag. Just a slow pile of small mistakes that look like normal work, right up until the day they don't. The biggest AI risk in small business is the quiet one.
Eric WhitmoyerI almost lost a client over a Thursday I didn't prepare for. Nothing dramatic. I walked into a session, asked a question we had already answered two weeks earlier, and watched her face change. That's the moment a coaching relationship starts leaking
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